Testimonials
When things go wrong, we can count on them.
Fact sheet
client
Famoco — France. Secure professional terminals (payment, identity, humanitarian).
Sector
Technology · humanitarian · payment
mode
Air
Destinations
France → crisis zones, including Bangladesh
type of challenges
Recurring international flow · customs in sensitive areas · incident management · escalation
Constraints
Hard-to-reach destinations (wars, disasters, blockades), secure equipment, continuity of a food aid programme.
Famoco designs and markets secure professional terminals. Payment, identity, humanitarian: its devices leave France for customers all over the world. Among them is a United Nations agency, for which Famoco has fully digitised the distribution of food aid.
In other words: when a terminal does not arrive, it is not a budget that slips. It is a queue somewhere.
The project
Previously, NGOs imported food in bulk and distributed paper vouchers. This had two adverse effects: the local economy was stifled by imports, and a black market in vouchers deprived the genuine beneficiaries.
Today, the beneficiary goes to a local farmer. A fingerprint on a Famoco terminal, and the transaction is complete: the farmer hands over the food and the agency pays the farmer. The aid gets through, and the local economy stays on its feet.
For this system to work, the terminals and cards have to arrive. Every day. In countries at war, struck by disaster or under blockade.
In all honesty:
Famoco was not looking for the cheapest carrier. It was looking for someone to call when customs holds things up.
We manage Famoco's international flows to destinations that most providers treat as exceptions to be handled case by case. For us, they are the norm: document anticipation, knowledge of local constraints and, above all, a direct, reachable point of contact who can escalate a file within a few hours.
That is where the difference lies. On a normal flow, everyone copes. Faced with a blockage in Bangladesh on a Tuesday morning, far fewer remain.
How we went about it
France
Crisis zones
including Bangladesh
